At Pick Shop Zone, we understand that sometimes plans change and you may need to cancel an order. Our goal is to make the cancellation process as easy and hassle-free as possible. Please review our cancellation policy below.
Order Cancellation
Before Shipment:
- If you wish to cancel your order, please contact our customer service team at admin@pickshopzone.com as soon as possible after placing your order.
- If your order has not yet been processed for shipment, we will cancel your order and process a full refund to the original payment method within 5-7 business days.
After Shipment:
- If your order has already been shipped, you will need to follow our return policy once you receive the package. Please refer to our Return Policy for details on how to return items and obtain a refund.
Special Orders
- Special orders or personalized items may have different cancellation terms. Please contact our customer service team for specific information regarding the cancellation of special orders.
Non-Cancellable Items
- Some items may not be eligible for cancellation due to their nature. This includes, but is not limited to, gift cards, final sale items, and certain personal care products. Please check the product description or contact customer service for more information.
Refund Process
- Once your cancellation request is approved, we will initiate a refund to your original payment method. The refund processing time may vary depending on your bank or payment provider.
- You will receive a confirmation email once your refund has been processed.
Contact Us
If you have any questions or need assistance with your order cancellation, please contact our customer service team:
Email: admin@pickshopzone.com
Thank you for choosing Pick Shop Zone. We appreciate your business and strive to provide you with the best possible shopping experience.